Privacy Policy

1. Who We Are

Mywash Recruitment Agency is a recruitment, staffing, travel management, and cleaning services business based in Gauteng, South Africa. We operate as the responsible party for the personal information we collect through this website and in the course of our business.

Contact details for privacy-related queries:
Email: mywash@mail.com
Phone / WhatsApp: 073 096 6477

2. What Personal Information We Collect

We collect personal information only when you actively provide it to us. This may include:

• Your full name
• Phone number and WhatsApp number
• Email address
• Enquiry type and message content
• CV and employment history (if you are registering as a job candidate)
• Any other information you choose to share when contacting us

We do not collect sensitive personal information (such as ID numbers, race, health, or financial data) unless specifically required for a placement and only with your explicit consent.

3. How We Collect Your Information

We collect your personal information through:

• The contact form on this website (which routes messages via WhatsApp)
• Direct WhatsApp or phone conversations
• Email correspondence
• CV submissions sent directly to us

We do not use cookies for tracking purposes. We do not use third-party analytics tools that collect personal data without consent.

4. Why We Collect Your Information

We collect and use your personal information for the following purposes:

• To respond to your enquiry or request
• To match job candidates with suitable employment opportunities
• To provide recruitment, staffing, travel, or cleaning services as requested
• To send you information about relevant services or upcoming travel packages (only if you have agreed to receive this)
• To comply with our legal obligations

We do not use your information for any purpose other than those listed above without your prior consent.

5. Legal Basis for Processing

Under POPIA, we process your personal information on the following grounds:

• Consent - when you contact us, you consent to us using your details to respond and provide the service requested.
• Contractual necessity - when we are placing a candidate or fulfilling a service, processing your information is necessary to perform that service.
• Legitimate interest - to operate our business and communicate with clients and candidates effectively.

6. Who We Share Your Information With

We do not sell, rent, or trade your personal information to any third party.

We may share your information with:

• Prospective employers - if you are a job candidate, we will only share your CV and details with a prospective employer with your knowledge and agreement.
• Service providers - third parties who assist us in delivering our services (e.g. travel booking platforms), subject to confidentiality obligations.
• Legal authorities - where we are required to do so by law.

7. How Long We Keep Your Information

We retain your personal information for as long as is necessary to fulfil the purpose for which it was collected, or as required by law.

• General enquiries: up to 12 months after the enquiry is resolved.
• Candidate CVs and placement records: up to 3 years after the last contact or placement, unless you request earlier deletion.
• Travel and service booking records: up to 5 years for financial record-keeping compliance.

Once the retention period has passed, we securely delete or destroy your personal information.

8. Your Rights Under POPIA

As a data subject, you have the following rights:

• Right to access - you may request a copy of the personal information we hold about you.
• Right to correction - you may request that we correct inaccurate or incomplete information.
• Right to deletion - you may request that we delete your personal information, subject to legal retention requirements.
• Right to object - you may object to the processing of your personal information for direct marketing purposes at any time.
• Right to complain - if you believe we have not handled your personal information correctly, you have the right to lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, contact us at mywash@mail.com or 073 096 6477.

9. Security of Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These include secure communication channels and limiting access to your information to only those who need it to perform their role.

While we take every precaution, no electronic transmission or storage system is completely secure. If you have concerns about sending sensitive information, please contact us by phone instead.

10. Third-Party Links

This website may contain links to third-party platforms including Facebook and WhatsApp. We are not responsible for the privacy practices of those platforms. We encourage you to read their respective privacy policies before submitting personal information on those platforms.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "last updated" date at the top of this page. Continued use of this website after changes are published constitutes acceptance of the updated policy.

12. Complaints to the Information Regulator

If you are not satisfied with how we have handled your personal information, you have the right to lodge a complaint with the Information Regulator of South Africa:

• Website: inforegulator.org.za
• Email: inforeg@justice.gov.za